Job Details:

This position performs a variety of clerical duties, maintains client and vendor contact information, places orders, files documents, controls entrance to the property, greets and escorts clients, regulatory officials, and vendors contacting and visiting the property, and provides administrative support as directed.

Essential Duties & Responsibilities:

  • Primary administrative duties, including gatekeeping, answering calls and transferring as necessary, visitor verification and check-in, and maintenance of office supplies
  • Prepare information folders for onsite visitors consisting of designated marketing materials
  • Ensure high quality, close engagement client service through responsive support
  • Understand the client onboarding process and assist as needed
  • Understand the client contracting process and assist with contract generation and execution as needed
  • Maintain hard copy and electronic client document files
  • Assist with the monthly billing of client services for payment as needed
  • Update job knowledge by participating in educational opportunities
  • Assist in labeling and packing operations
  • Protect organization’s value by keeping information confidential
  • Other duties as assigned by supervisor or management staff


  • Excellent interpersonal communication skills in team environments.
  • Excellent organizational skills with the ability to meet simultaneous deadlines.
  • Meticulous attention to detail.
  • Works well under pressure in a fast-paced environment to meet tight deadlines.
  • Act in a professional manner.
  • Able to maintain regular and predictable attendance.

Education and/or experience

High school or equivalent education (additional training/certification is preferred). Two to five years of experience and/or training; or equivalent combination of education and work experience. Experience in regulated industry is a plus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderate.

Other Skills and Abilities

  • Able to work with minimum supervision
  • Excellent customer service skills.
  • Excellent phone etiquette, prior experience in operating a multi-line telephone system.
  • Ability to use office equipment such as mail and delivery services, postage meter, FAX, scanner, and copier.
  • Skill with voicemail and email for messaging.
  • Able to establish and maintain effective relationships with those contacted within the line of work.

Location: Indianapolis, IN

Department: Business Development

Schedule: Full Time, On-Site

Education: High School Diploma or Equivalent (Required) 

Experience: 2-5 Years Experience/Training