Job Details:

Responsible for supporting client relationships through the maintenance of client records, generation and processing of contracting and estimates as well as business related functions such as accounts receivables, monthly billing, and account maintenance activities including expeditious response to client/ prospect inquiries and coordination of client communications to task owners within Operations and Quality Assurance.

Essential Duties & Responsibilities:

Work with BD team and supervisor to develop, define, enhance and implement specific business and operational goals, processes, and procedures, including but not limited to:

  • Work in tandem with the Client Relations team to ensure high quality, high touch client service through responsive support and absolute confidentiality.
  • Communicate as necessary with the Operations and Quality Assurance teams to ensure client needs, timelines and expectations are met.
  • Understand and facilitate the onboarding process of a client including contracting and client orientation.
  • Facilitate, generate, process, and file client contracts such as Mutual Non-Disclosure Agreements, Master Service Agreements, and Statements of Work in coordination with the Legal team.
  • Coordinate the review of Safety Data Sheets for material to be stored within a Sentry facility with Environmental, Health, and Safety team.
  • Generate estimates for Sentry services such as temperature-controlled storage, distribution, labeling/packaging, logistics coordination, and ancillary supplies/services demonstrating a comprehensive understanding of cost structure and relevant charges.
  • Generate Requests for Proposal responses including applicable client/prospect questionnaires.
  • Capture and maintain client/prospect information within the Client Records Management (CRM) system including contacts, company financial status, product/service portfolio, website, locations, mergers/acquisitions, applicable contracting, service history, and audit history.
  • Within the Client Records Management (CRM) system, create and maintain client/prospect projects along with related tasks to be performed tracking and documenting progress.
  • Perform monthly pre-billing activities to consolidate and document storage, distribution, end-to-end logistics, labeling/kitting/ packaging, operation, and quality assurance service fees by client for invoice generation and client payment fully understanding the billing process from initial order request to final billing.
  • Assist the Accounts Receivable team with client inquiries and past due invoices as requested.
  • Additional duties as assigned by supervisor.

Qualifications:

  • Superior communication and organizational skills.
  • Ability to consistently develop a positive rapport with clients and team members.
  • Embraces change and is dedicated to continuous improvement. Consistently searching for more efficient and effective ways to improve processes and procedures.
  • Strong problem solving, solutions orientation.
  • In-depth knowledge of regulatory requirements for cGMP-controlled storage, distribution, and manufacturing.

Education and/or Experience:

Associate degree, five years of professional business/sales experience with a proven track record, or combination of both is required. Experience in pharmaceutical/biotech or a highly regulated industry is a plus.

Other Skills and Abilities:

  • Able to maintain regular and predictable attendance.
  • Able to establish and maintain effective relationships with those contacted within the line of work.
  • Attention to detail
  • Able to manage multiple priorities

Location: Indianapolis, IN

Department: Business Development

Schedule: Full Time, On-Site

Experience: 5 Years of Professional Business/Sales Experience
(Required)

Education: Associate Degree
(Required)